ABOUT US
About Electro-Sun Support
We manage the complete customer support and product service lifecycle — from complaint to repair and return.
Our mission
Electro-Sun Support helps customers get fast, transparent assistance for their Deye inverters, batteries and solar systems. We combine AI-assisted self-help with human expertise and a full workshop service.
Customer → Support → Diagnosis → Repair → Testing/QC → Return
A support ticket does not always require a repair job. Many issues are resolved remotely via guidance and settings. When hardware repair is needed, we create a tracked repair job from intake to collection.
Support Operations
Tickets, knowledge, visits, drop-offs
Tickets, knowledge, visits, drop-offs
Service Operations
Diagnosis, parts, repair, QC
Diagnosis, parts, repair, QC
Why Electro-Sun?
- Official Deye support with genuine parts
- 24/7 AI first, human always
- Remote diagnosis before workshop
- Full repair history and accountability
- Clear status from ticket to return