Only perform checks that are safe and within your knowledge. Do not open electrical equipment.

1. Check battery status

Verify SOC, voltage and any battery alarms on the inverter or BMS.

2. Check inverter settings

Confirm charge source priority, time-of-use settings and grid availability.

3. Check connections

Ensure battery breaker, cables and communication lines are secure (only if safe to do so).

4. Need help?

Open a ticket with battery model, SOC readings and photos if applicable.

Open Support Ticket