Only perform checks that are safe and within your knowledge. Do not open electrical equipment.
1. Check internet
Verify the logger/WiFi dongle has power and your router is online.
2. Check monitoring platform
Confirm whether Deye Cloud or your portal shows last seen time.
3. Power cycle safely
If safe, restart the logger and check again after 10 minutes.
4. Still offline?
Open a support ticket with logger serial and last online time.
Open Support Ticket